Consulting
We can help throughout the lifecycle of your business solutions:
Assess
Assessing where you are today can help you to align your technology and processes with your business requirements.
We can review your current state, and identify gaps between it and both your business requirements and best practices. This can help you prioritize and plan the optimal way to achieve your goals. Your needs dictate the size and scope of the engagement. Our assessments typically target one of three main areas of interest:
Risk – Review your information assets, systems, and processes versus the potential risks that could impact them. Understand and target your investments to minimize your risk and spend your money wisely.
Security – Review the threats to the Availability, Integrity, and Confidentiality of your information assets. Understand the best steps to protect them appropriately.
Network – Review how your network assets are meeting your business requirements now, and how they might in the future. Plan how to ensure that they will meet your Availability, Performance, Security, and Cost objectives.
Build
Based on your business requirements, we can design a technical solution for you, and manage or assist you with its planning, acquisition, implementation, and operationalization .
Prepare
- Technical Solution Design
- Project Planning
Acquire
- Assess needs and develop Requests For Proposals (RFP’s)
- Tender Management
- Contract Term Development
Implement and Operationalize
- Project Management
- Reporting
- Policies & Procedures Development
- Training
Manage
Monitor – we can help you to proactively (and reactively) monitor the availability, performance, security of your business-critical systems and services so that you know about problems and can respond quickly and appropriately. This can integrate with your existing monitoring tools, and augment them with sensors for a broad range of problem indicators including:
- Network Service Availability and Performance
- Telephony Availability
- DNS Name Changes and Availability
- Mail Service Reputation
- Web Site Availability, Performance, Defacement
- Errors in Any Applications
Respond – we can be your first line of response, investigating events to ensure that you aren’t disturbed or distracted by false positives.
Fix – we understand what applications do with networks. So we can answer questions like why can’t users connect to “X”, or why is our application slow, or why are our teleconferences choppy?
Trends – we can help you to analyze trend information from your historical monitoring data to make actionable decisions to improve your performance or prepare for emerging changes in demand.